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Terms & Conditions

 

Welcome to Noodoll.com (the ‘site’). The site is owned and operated by Noodoll Ltd. By accessing this site you agree to our terms and conditions and privacy policy, the site provided is solely for your personal use and should not be used for any commercial purposes.

These terms and conditions tell you the terms and conditions on which we supply any of the Products to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Noodoll Ltd is a UK registered company. The company registered number is 06406762 and address is Ground Floor, 262 Amesbury Avenue, London SW2 3BL, UK. Noodoll Limited (‘we’, ‘us’ or ‘our’) is the supplier of the products (‘Products’) available on Noodoll.com (the ‘site’). Our VAT number is: GB974226601. Our email is shop@noodoll.com and our telephone number is +44 (0)7759478310.

 

Product Descriptions and Availability

 

The description and photographs of the goods on the site are for illustrative purposes only, every care has been taken to ensure accuracy of description, specifications, colour and price of all products. In some instances there may be a slight variation in appearance and colours of the actual products due to the production process, the lighting in which they were photographed or your computer's monitor settings. 

 

Online Order

 

All orders are processed in GBP, USD or EURO.

When placing an order you undertake that all details you provide to us are true and accurate, that you are over 18 years and are an authorised user of the credit card or debit card used for the transaction, and that there are sufficient funds to cover the cost of the goods. You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the goods.

In connection with ordering Products from Noodoll.com you must fill in your personal information such as name, address and payment information. Once your order is complete, you will receive a confirmation of your order by email. If you have any additional questions please contact us by email at shop@noodoll.com.

Please ensure your billing and shipping address are correct as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.

We may cancel any order if it is reasonable to do so. We may also change or discontinue the availability of Products at any time at our sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

 

Gift Cards

 

How to purchase a Noodoll Gift Card:

If you are buying a Noodoll Gift Card, do make sure you get the receiver’s email address correct. It's an E-gift card, make sure to double check this information before you buy.

Noodoll Gift Cards are available to purchase here. Specify the amount and write a personalised message and they will be emailed to the email address you provide. 

You’ll receive an email confirming that the Gift Card has been sent, and where it’s been sent to.

How to redeem a Noodoll Gift Card: 

Sometimes filters send our emails into junk or spam folders. If you haven’t received your Gift Cards it's worth having a look in your spam/junk folder.

Noodoll Gift Card is non-refundable, and Noodoll.com reserves the right to cancel a Gift Card at any time. 

It can only be redeemed online at Noodoll.com – and not at any retail stores.

You can redeem a Gift Card by entering your unique code in the box provided during the checkout process. Noodoll Gift Cards will expire three years from the date of purchase. Take a note of your Gift Card code and check your balance. If you don’t spend it all at once, you can come back and shop again.

Only one Gift Card can be used per order, and it cannot be used against orders using any other promotional code. If your order total exceeds the gift card value, the difference must be paid at checkout.

Exchanges on purchases made with gift vouchers are accepted in accordance with our normal Shipping & Returns. This does not affect your statutory rights. They can not be exchanged into cash payments.

 

Shipping

 

We ship worldwide. During Covid 19, your orders will be shipped as usual, however order may be delayed by means outside of our control. Write us an email at shop@noodoll.com if you have any shipping questions or specific requirements. 

To learn more about shipping rates please go to Shipping & Returns

 

Cancellation and Return

 

You can withdraw your order by contacting us before the products are sent. If the order has already been sent, we will not refund the shipping costs of the order.

You are entitled to an exchange and/or refund within 28 days from date of receipt. Please email shop@noodoll.com within 14 days of receiving your order. 

Please learn more about return on Shipping & Returns.

 

Personal information

 

When you place an order with Noodoll.com we collect your name, addresses, telephone number and e-mail address in order to fulfil the order. Personal information supplied to us is confidential and will never be made available to a third party.

Learn more on Privacy and Cookie Policy.

 

Copyright

 

Noodoll is a registered trademark. All rights reserved. You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Noodoll Ltd. Nothing on this website grants you any licence or right to use, alter or remove such material.

Please respect our intellectual property. 

Thank you, we hope you enjoy the site and the shopping experience on Noodoll.com.