Frequently asked questions

We ship worldwide. UK delivery is free over £60, and any delivery costs or duties are shown clearly at checkout.

UK orders are usually with you in 2-3 working days. International delivery times vary by destination and are shown at checkout.

Yes! As soon as your order ships you'll receive an email with a tracking link so you can follow your parcel to your door.

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to change or cancel it for you.

If you are not completely happy, return unused items in their original condition and packaging within 30 days for a refund or exchange.

Drop us a message via the contact page with your order number and we'll send you everything you need to return your item.

Refunds are processed within 5 working days of your return arriving back with us, to your original payment method.

For hygiene reasons we can't accept returns on personalised items or gift cards, unless they arrive damaged or faulty.

Yes! The Noodoll Surgery can patch up most well-loved friends. Get in touch with a photo of the damage and we'll let you know what's possible.

Repairs start from a small fee to cover materials and postage. We'll always confirm the cost with you before any surgery begins.

Most patients are back home within 2-3 weeks, depending on the repair needed and how busy the surgery is.

Hand wash with cool water and mild soap, then air dry. Please don't put your friends in the washing machine or tumble dryer.

Our plushies are tested to toy safety standards. Check the label on each product for age recommendations.

Our friends are made from soft, durable polyester plush with hypoallergenic filling.

Our friends live in selected stores around the world. Contact us and we'll point you to your nearest stockist.

We'd love to hear from you! Send us a message via the contact page with a little about your store and we'll share our wholesale catalogue.

No account needed — you can check out as a guest. An account just makes it easier to track orders and save your details.

Of course — just enter their address at checkout. We never include prices in the parcel.