Shipping & Returns
Delivery Notice
We ship UK locally and internationally. Shipping cost is calculated at checkout based on total order spend. Please enter your shipping address correctly as we cannot be held responsible for any undelivered parcels due to incorrect information provided to us. We are unable to redirect orders once they have been dispatched.
UK Delivery
Free delivery: for orders over £60
Standard delivery: £2.50 to £4.50 (2-5 working days)
Express delivery: £7.50 (1-2 working days)
Standard deliveries are shipped via Royal Mail Tracked48 Service. Express deliveries are shipped via Royal Mail Tracked24, or other couriers like Parcel Force or DPD (excluding weekends and bank holidays). To guarantee next day delivery please select Express Delivery at checkout and place your order before 12:30pm. Orders placed on a Friday before 12:30pm will be delivered on the following Monday.
We are unable to offer express delivery to the following UK locations: Northern Ireland, Channel Islands, Scottish Highlands and Islands, Isle of Man, Isle of Scilly and Isle of Wight.
EU Delivery
Fixed delivery cost From £14.50
Most orders to EU countries are currently shipped by via Royal Mail Standard or Tracked Service (7-21 working days).
USA Delivery
Orders under £30: $16
Orders under £60: $23
Orders under £120: $29
Orders over £120: $36
Standard USA orders are shipped via Royal Mail or DPD Lite whichever rate is best for your order (7-21 working days).
USA Express Delivery
Orders under £120: $42
Orders over £120: $55
We offer express delivery to the United States, orders are shipped via UPS or DHL (2-5 working days).
International Delivery
Orders under £60: £18.50
Orders over £60: £27.50
Standard International orders are shipped via Royal Mail Standard or Tracked Service (10-28 working days).
International Express Delivery
Express delivery: £45.00 (3-7 working days)
If you want your order to arrive sooner, please select Express Delivery at checkout. On some international destinations we can only shipped via courier services, the price will be calculated at checkout.
Noodoll is committed to reducing it's impact on the environment, we use minimal and recycled packing materials to pack your orders.
Taxes & Duties
All UK orders are inclusive of UK VAT.
All International orders are exclusive of UK VAT.Orders shipped to the EU will be processed with Royal Mail Delivered Duty Paid, which means you will not have to pay additional charges on delivery.
For orders shipped Internationally outside of the EU, please note that import duty and tax may apply and the recipient will be billed directly by the customs office of the destination country.
Returns
We hope you love your Noodoll purchase, however if you have any concerns please email us with your order number at [email protected]. If you would like to return or exchange any item please email us within 14 days of receiving your order. The item must be in perfect condition, with it's original packaging / tags. Please note that we do not accept return of our face masks. The responsibility for the item and the delivery cost of it’s return is yours.
We can only accept return or exchanges on items purchased from our website Noodoll.com. If you purchased from one of our stockists please contact them directly.
Return address:
Noodoll Return
Kwickpack Fulfilment, Unit 3 Langford Hall, Witham Road, Langford, Essex, CM9 4ST
Please use a secure delivery method to ensure safe return delivery, and include your order number inside the package so we can identify your order. Refunds will be credited to the account used for the original purchase. Unfortunately, delivery costs are non-refundable, though some exceptions may apply.
Pricing & Availability
Noodoll Limited reserves the right to change Product prices and information without prior notice at any given moment.
All Products are subject to availability. If a product is out of stock we will be in touch with an alternative solution or refund.
Noodoll Limited is VAT registered and the UK GBP prices on Noodoll.com are inclusive of VAT at the current rate.
UK VAT No. GB974226601.
