Shipping & Returns
Christmas Delivery
UK Standard: Order before 20th Dec 9am GMT
UK Express: Order before 23rd Dec 9am GMT
International Express: Order before 13th Dec
International Standard: Please note that international standard orders are not guaranteed to arrive before Christmas.
Our studio will be closed from 24th December to 1st January. Orders placed during this time will be processed and shipped starting from 2nd January 2025. Wishing you a wonderful holiday season ahead!
Delivery Information
We ship within the UK and internationally. Shipping costs are calculated at checkout based on your order total. Please ensure your shipping address is correct as we can't take responsibility for undelivered parcels due to incorrect details. Once dispatched, orders cannot be changed or redirected. If you need your order sooner, please choose Express Delivery at checkout.
UK Delivery
Free delivery: On orders over £60
Standard delivery: £2.50 to £4.50 (2-5 working days)Express delivery: £7.50 (1-2 working days)
Standard deliveries are shipped via Royal Mail Tracked48 Service. Express deliveries are shipped via Royal Mail Tracked24, or other couriers like Parcel Force or DPD (excluding weekends and bank holidays).
If you need next-day delivery, select Express Delivery at checkout and place your order before 12:30 pm. Orders made on Fridays before 12:30 pm will arrive the following Monday.
Express Delivery isn’t available for certain UK locations, including Northern Ireland, Channel Islands, Scottish Highlands and Islands, Isle of Man, Isle of Scilly, and Isle of Wight.
EU Delivery
Standard delivery: from €15.00
Express delivery: from €30.00
Express service is available to select countries only. For EU VAT and customs information, please refer to the "Taxes and Duties" section in the right column.
USA Delivery
Standard delivery: from $16
Express delivery: from $42
Standard delivery is shipped via Royal Mail Standard or Tracked service and can take 7-21 working days. Express delivery is shipped via UPS or DHL and typically takes 3-7 working days.
Delivery to the Rest of the World
Standard delivery: from £12.50
Express delivery: from £45.00
Express service is available to select countries only.
Packaging
At Noodoll, we’re dedicated to minimising our environmental impact. That’s why we use minimal and, where possible, recycled packaging to pack your orders.
Taxes and Duties
All UK orders are inclusive of UK VAT.
All International orders are exclusive of UK VAT.EU orders under £125 (€150) will be processed with Royal Mail Delivered Duty Paid (DDP), so you won’t need to pay any extra charges on delivery. For EU orders over £125 (€150), VAT and customs duties may apply.
For international orders outside the EU, please be aware that import duties and taxes may apply. The recipient will be billed directly by the customs office of the destination country.
Returns and Exchanges
We hope you love your Noodoll purchase, however if you have any concerns please email us at [email protected] with your order number. If you would like to return or exchange any item please email us within 14 days of receiving your order. The item must be in perfect condition, with it's original packaging / tags. The return shipping and responsibility for the item are yours.
We can only accept return or exchanges on items purchased from our website Noodoll.com. If you purchased from one of our stockists please contact them directly.
When returning an item, please use a secure delivery method to ensure it arrives safely, and include your order number inside the package. Refunds will be issued to the original payment method, but please note that delivery costs are non-refundable, unless exceptions apply.
Return address:
Noodoll Return - Kwickpack Fulfilment
Unit 3, Langford Hall, Witham Road, Langford, Maldon, CM9 4ST, UK
Pricing and Availability
All products are subject to availability. If an item is out of stock, we will offer an alternative or a refund.
Noodoll Limited reserves the right to change product prices and information without notice.
Noodoll Limited UK VAT No. GB974226601.
