- We ship all Noodoll goodies via Royal Mail or Interlink for larger items.
- For orders over £30 we always use signed for service to ensure your parcel reaches you and that you have a tracking number.
- For orders under £30 we do not usually use a tracked service.
- We will dispatch your order as soon as possible, usually within 3 working days.
- If you’re outside of the UK, please allow 7 to 18 days for your new friends to land on your doormat!
- For next day UK delivery please place your order before 3PM. Please note that orders placed Friday-Sunday will be shipped on the following Monday.
- If you need an urgent delivery please email us with your order number at firstname.lastname@example.org or call +44 (0)2072531890.
- All prices shown are inclusive of 20% UK VAT.
- Any additional charges for customs clearance or import duties must be paid by the customer.
- We’re proud of our reasonable delivery rates! We only charge you what we need to cover the postage and packaging costs. Everything is calculated according to weight and value at the end of the checkout process.
Return or exchange
We hope that you’re happy with your Noodoll goodies, but if you have a problem, we accept returns within 30 days of placing the order. Please note:
- Please return all items in top notch condition, with tags.
- The cost of returning the item(s) is your responsibility, as is the item, until it reaches us.
- We will offer an exchange or refund, please let us know which you would prefer.
- Refunds are credited to the same account and in the same manner as the original purchase, when we have received the returned goods.
- Original shipping charges are non-refundable unless the item is faulty or we’ve made a mistake with packing at Noodoll HQ.
Oxo Tower Wharf
London SE1 9PH
I have a question…
No problem. We’re here to answer it.
Telephone: +44 (0) 207 253 1890