Welcome to the wonderful world of Noodoll! Hopefully you will find the answer to some of your questions here. Enjoy your stay and visit again soon!
Ordering is Quick and Easy
The noodoll.com online shop is quick and easy-to-use. Simply add goodies to your shopping cart and follow the instructions presented during the checkout process.
Bear in mind that the colour of our items may vary slightly from what you see on your screen. Also, since our toys and cushions are lovingly hand-finished by Noo-guardians in our London studio there may be slight variation in the appearance. All part of the charm!
Delivery and Returns
We deliver worldwide and we also accept returns within 30 days of placing the order. Please go to shipping to find out more.
What payment methods do you accept?
We accept credit and debit cards, American Express via PaymentSense (a secured payment gateway) and Paypal.
Is it safe to shop with you online?
Yes! Your details are SSL encrypted during the shopping checkout process (that’s geek speak meaning they’re in safe hands).
Do you offer gift wrapping?
Yes! If you would like your item gift wrapped please send an email with your order number to firstname.lastname@example.org.
My order is a gift, can I add a message/ card?
Yes! If you would like to send a message with your order please send an email with your order number and the message you would like to send to email@example.com. We will copy your note exactly as written!
My order is a gift, can you leave out the invoice/ put in a gift invoice?
Yes! If you would like us to remove the invoice or print a gift invoice please send an email with your order number to firstname.lastname@example.org.
Can I wash my toy or gadget holder?
Yes you can! Remove any tags and hooks first. Then machine wash your little monster on a cold wash with similar colours and air dry. They will be good as new!
Are your products safe for babies and children?
Yes. Where appropriate, they meet the rigorous British Standards for safety and are CE-certified.
Can I collect items from the studio?
Our studio isn’t a shop but if you would like to come by and pick up some Noodoll treats just make an appointment with us by emailing email@example.com.
What about the environment and manufacturing processes?
We’re serious about our environmental impact. All products are manufactured responsibly with welfare and the environment in mind. Toys and cushions are hand-finished at our cosy Noodoll Studio in the UK and we try our best to source eco-friendly materials for our products. Unfortunately not all of our products are eco friendly yet but we are working on it!