Delivery / Return

Delivery service

Noodoll.com goodies, once lovingly packaged, wing their way to their new home – that’s you! – via the Royal Mail service. We ship worldwide as our monsters are jet-setters!
 

Delivery time

We dispatch your order as soon as possible – usually within three working days. If you’re outside of the UK, please allow seven to 18 days for your new friends to land on your doormat!
 

Duties and taxes for worldwide shipping

All prices shown on Noodoll.com are inclusive of 20% UK VAT. By law, we must declare all items at their full price when sending outside of the European Union (EU).
 

Please note that any additional charges for customs clearance or import duties (once the package reaches its destination country) must be paid by the customers.
 

Delivery costs

We're proud of our reasonable delivery rates! We only charge you what we need to cover the postage and packaging costs. Everything is calculated according to weight and value at the end of the checkout process. For international orders, we always use a signed for service to ensure that your product reaches you.
 

Speedy delivery

For urgent delivery, please email us with your order number at shop@noodoll.com or call +44 (0) 207 253 1890. We’ll whiz through the dispatch process for you, with a bit of help from our enthusiastic monsters!
 

Return or exchange

We hope that you’re happy with your Noodoll goodies, but if you have a problem, all we ask is that you contact us within seven days of receiving your order.
 

Provided you return the goods in top notch condition, we’ll happily arrange an exchange or refund. However, the cost of returning the item to Noodoll is your responsibility. Also, the item is your responsibility until it reaches us.
 

Return address:

Noodoll Return

Refund of postage

Refunds are credited to the same account and in the same manner as the original purchase. One thing to note – the original shipping charges are non-refundable unless the items are faulty, or we’ve made a mistake with the packing at Noodoll HQ (rare but, of course, we’re only human!).
 

We’ll do everything we can to make the process as smooth as Ricetache.
 

I have a question...

No problem. We’re here to answer it.

Telephone: +44 (0) 207 253 1890

Email: shop@noodoll.com